Everyday support
Organising employee requests and matters involving devices, access and work tools.
Services / IT support
Ongoing IT support for businesses
Ongoing IT support should take everyday technology decisions off the company's shoulders. The agreed scope connects employee support with responsibility for the parts of the environment that matter to their work.
LM-BIT's role
IT closer to the way the business works.
Ongoing support is more than reacting to isolated problems. It begins with understanding the team, the services in use and the links between daily work and infrastructure.
LM-BIT can take agreed responsibility for user support, infrastructure monitoring, updates, accounts and permissions, backup checks, documentation, and contact with equipment and service suppliers.
This model may be a useful starting point when recurring employee issues reach the owner, team changes require devices and access to be organised, or responsibility is divided among several suppliers.
What it can include
An agreed scope instead of disconnected actions.
The scope follows the size of the environment, services in use and the company's priorities.
Environment and documentation
Monitoring agreed elements, updates, backup checks and orderly environment information.
Technology coordination
Contact with suppliers and connecting the team's everyday needs to infrastructure decisions.
How we work
From discussing needs to agreed ongoing support.
We first discuss the required scope and the available information about the company's environment.
- Discuss recurring issues, services in use and the areas the company wants covered by ongoing support.
- Gather available information about users, devices, suppliers and documentation — without assuming everything is already recorded.
- Agree responsibility, priorities and how to work with internal IT and existing suppliers.
- Carry out the agreed work and connect employee, infrastructure and documentation matters where they concern the same environment.
What this supports
Less burden for the owner and the team.
- Fewer everyday technology decisions for the company.
- Clearer responsibility for matters that affect the team's work.
- A stronger basis for gradually organising and developing technology.
Scope of collaboration
We agree the scope before work begins.
Ongoing support is tailored to the environment, number of services, team needs and agreed priorities. It is not one fixed package for every company.
An ongoing relationship is intended for recurring support and agreed responsibility. Individual issues or project tasks can be billed outside an ongoing agreement under the relevant part of the pricing catalogue.
For businesses in Łódź and nearby areas, the discussion may include both remote support and agreed on-site work. Required response time affects the final cost.
Indicative prices
Ongoing support and assistance outside an agreement
Remote helpdesk for employees within an ongoing relationship starts at PLN 200/hour. Standard remote assistance outside an ongoing agreement starts at PLN 250/hour. These are rates for selected services, not the price of one fixed package; the ongoing scope and cost are agreed individually.
| Service | Net price |
|---|---|
| Remote helpdesk for employees | from PLN 200/hour |
| Standard remote assistance | from PLN 250/hour |
| Website and domain care | from PLN 500/month |
| SLA availability and priority support | from PLN 4,000/month |
Related services
Ongoing support connects everyday help with an organised environment.
See employee support and the related infrastructure and security areas.